Relate Pennine Keighley & Craven
Relate Pennine Keighley and Craven
is a registered charity and company limited by guarantee.
Registered address: Acres House, Berry Lane, Keighley, BD21 1DN
Charity Number: 1062246 Company Number: 3324143 (registered in England and Wales)
spacer Make An Appointment Make an Appointment for Counselling spacer
Contact Details Contact Us
spacer   spacer

      Telephone helpline:

      01422 354 354

Our telephone helpline exists for two reasons:

Firstly because we know there are some people out there who would like to come and see a counsellor but who, for whatever reason, are unable to travel to one of our offices.

And secondly, because quite a few of our clients like to ‘put a toe in the water’ and talk to a counsellor on the phone before they feel ready to visit us in person for face-to-face counselling.

The pros and cons of telephone counselling?

Whilst telephone counselling can achieve a great deal, and our telephone counsellors are extremely skilled and experienced at what they do, we have to say that, from a strictly therapeutic point of view, traditional face-to-face counselling remains our preferred option in terms of getting the best results for our clients.

Because of this, we suggest that, in general, clients use our telephone helpline as either a gentle introduction to the counselling process, or as an occasional support at times when things are particularly tough and making an appointment to see a counsellor in person is difficult or impossible.

For those clients, however, who really need Relate’s help, but cannot manage to get to one of our offices under any circumstances, we recommend that you make initial contact through the general helpline, and then, if appropriate, ask to be given a regular telephone counselling session by appointment (see below).

How do I access the helpline?

Our main helpline is staffed by senior relate counsellors at the following times:

  • Tuesday afternoon: 3pm to 5pm
  • Wednesday afternoon: 2pm to 4pm

To take advantage of this service, all you have to do is call, and there are no costs other than the cost of your phone call (charged at local rates).

Please note, however, that during these times we deal with callers on a first come, first served basis - which could mean that when you ring you might have to try several times before you finally get through. We understand that this can be frustrating, but all we can do is ask you to be patient.

Telephone appointments

If having a short chat with a counsellor on the helpline is not sufficient, it is always possible for you to arrange a special telephone appointment. The timing of these appointments can be much more flexible; and, of course, you will need to arrange them for a time when you will be relaxed and free from distraction or interruption.

To get a formal telephone appointment, please ring our Halifax office. As with our mainstream adult counselling, you will be asked to pay between £30 and £60 per hour for your telephone appointments and this payment must be made in advance. You will also have to pay for the cost of the call.

Back to Top


Relate adult services are open to all adults whatever their sexuality, financial circumstances or ethnic background.
Our Keighley and Huddersfield offices also have good access for clients with physical disabilities and appropriate ground floor facilities.

Telephone Helpline Counselling Keighley | Telephone Helpline Halifax | Huddersfield Calderdale